REFUND POLICY

We want you to love what you order! But if something isn't right, we're here to help. We offer change of mind returns, exchanges and refunds.

Before you return anything, please reach out first → Email hello@pollynco.com.au with your name, order number, and reason for return. We'll let you know if it's approved and what to do next.

⁕ CONDITIONS

We accept change of mind returns and exchanges within the following conditions:

• Returns must be made within 14 days of purchase with proof of purchase 
• Items must be in their original condition, unopened and unused
• Original packaging must not be damaged
• Shipping costs will not be refunded
• Customers are responsible for return shipping costs
• Refunds are processed back to your original payment method

Polly & Co is not responsible for items lost or damaged on the way back to us. We strongly recommend using a trackable, insured shipping method.

⁕ PLEASE NOTE

• Sale items are final sale. No returns or exchanges.
• No returns on earrings, dummies or swimwear.
• No returns on Afterpay orders.

If your order arrives damaged or faulty, please contact us within 48 hours of receiving your order → Email hello@pollynco.com.au with clear photos of the items damaged, and the box/packaging.

Keep all original product and packaging. Do not throw this away - may need to be presented to Australia Post for claims processing (in accordance with their policies).

Once assessed, we’ll  arrange a replacement, or if a replacement isn’t available, a refund.

⁕ PLEASE NOTE

• Many of our products are handmade or use natural materials. Small variations in colour, texture, or pattern are not considered faults.
• General wear and tear or damage from incorrect washing is not considered a manufacturing fault.