Shipping

How to order

Online Shop: The easiest way to order from us is via our online store at www.pollynco.com.au. We accept Credit Card, Paypal, Afterpay, Apple Pay, and Shop Pay as payment options.

Open by Appointment: We know that sometimes online shopping can be hard, so if you'd like to see more of a product before purchasing, reach out to us and we can send you a video of the product, or arrange an appointment in Muswellbrook, NSW so you can check it out in person.

Order Confirmation: Once your order has been placed, you'll recieve an email from us confirming your purchase. If you don't receive an email, please check your junk mail folder to make sure it isn't hiding there. Otherwise, pop us an email at hello@pollynco.com.au or use our Contact Us form and we'll get another copy to you.

Shipping

    We work as fast as possible to pack and dispatch your order, and usually process orders within 1-2 business days of purchase. However, sometimes life and work gets busy, which may result in small delays. We'll let you know if this happens.

    We currently offer standard domestic shipping within Australia. With the COVID-19 pandemic, we aren't shipping internationally, but may open this up in the future. 

    We aim to keep shipping costs down for you as much as possible, and make it super easy, so we offer flat rate shipping of $9.95 for all orders under $150 Australia wide. If you spend over $150, shipping is FREE!

    Once your order has been shipped, you’ll recieve an email from us with your tracking number. All orders will be sent with a tracking number so you can find out where you order is at all times. If you don't receive an email, please check your junk mail folder to make sure it isn't hiding there. Otherwise, pop us an email at hello@pollynco.com.au or use our Contact Us form and we'll get another copy to you.

    Click + Collect from Muswellbrook

    We offer free Click + Collect from Muswellbrook, NSW 2333. We’ll contact you by Text, or Email when your order is ready for collection, with pick up details.

    Free Local Delivery

    We offer free local delivery within Muswellbrook, NSW 2333 for orders over $50. If you have any instructions for delivery, please record them in the notes section as you go through the checkout. If you aren't home, we'll leave your order at your front door. 

    We sometimes deliver to neighbouring towns (Singleton, Scone, Denman etc). Pop us an email at hello@pollynco.com.au or use our Contact Us form to find out the next delivery date for these locations.